Boat Service Advisor

Meineke; Newport News (VA); On-site; USD 43,000 - 64,000; Full time

Job summary

Sports Marine Newport News is seeking a Boat Service Advisor to supervise repair and service tasks, inspect vessels, and advise owners on repairs and safety upgrades while coordinating with technicians.

The role emphasizes preventative maintenance, efficiency upgrades, and clear communication of timelines, parts availability, and pricing to customers, with a focus on safety and high-quality service.

Responsibilities

• Inspect vessels and advise owners/operators about repairs and safety upgrades; work with technicians to implement improvements.
• Provide product information, availability, ETA of parts, and product recommendations to customers; manage parts orders and technician productivity to meet timelines.
• Maintain a clean and safe work environment.
• Handle daily paperwork from vendors.
• Source parts and pricing to deliver the best service to customers.
• Run quality checks on customer vessels and resolve customer complaints.
• Maintain positive relationships with vendors and staff to support productive operations.
• Deliver prompt, professional solutions for customer inquiries and issues.
• Assist with other duties to support business growth.

Job description

Job Expectations

• The job duties of a Boat Service Advisor revolve around providing boat repair and service.
• As a Service Advisor, your responsibilities include inspecting a vessel to make suggestions to the owners or operators about necessary repairs and safety upgrades and work with technicians to facilitate these improvements.
• You will also offer advice about efficiency upgrades and other possible changes that the owners of the craft can make.
• Preventative maintenance is key, a Marine Service Advisor must believe in this concept and apply it to all vessels to ensure customers fix, repair and maintain their vessels to avoid breakdowns.

Job Duties

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Ensure customer expectations and timeliness of repairs are met by managing parts orders, inventory and technician productivity
• Maintain a clean and safe work environment
• Manage daily paperwork from vendors
• Shop parts and prices to provide best service to customers
• Handly quality checks on customer vessels
• Resolve customer complaints and address concerns
• Maintain positive relationships with vendors and staff to provide a good and productive work environment.
• Delivering prompt, professional solutions for customer inquires
• Other duties to ensure business growth is sustainable

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Join Sports Marine, a leading full-service marine dealer and service facility in Newport News, where passion meets professionalism in sales and service. We're dedicated to excellence, offering fulfilling careers where you can thrive while delivering top-tier products and service to our customers.
Ready for a dynamic environment where every day is different? As we expand, we're seeking motivated individuals—experienced pros or career starters—who share our commitment to quality.