Marine Service Advisor: Customer-Driven Boat Care Pro

River Valley Power & Sport; Red Wing (MN); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Health Savings Account

401(k) with match

Life Insurance

Short-Term Disability

Paid Time Off

Paid Holidays

Employee Discounts

Wellness Programs

Résumé du poste

River Valley Marine in Red Wing, Minnesota, is seeking an experienced Marine Service Advisor to join our busy service team. You will be the primary link between customers and technicians, guiding repairs, maintenance, warranty work, and seasonal service to get boats back on the water.

The ideal candidate has strong customer service and communication skills, with the ability to manage multiple repair orders and deadlines.

Qualifications

• Experience as Marine Service Advisor or related role.
• Strong customer service and communication skills.
• Ability to manage multiple customers and deadlines.
• Valid driver’s license.

Responsabilités

• Serve as primary point of contact for marine service customers.
• Help customers with repairs, maintenance, diagnostics, commissioning, winterization, storage, and seasonal service.
• Write repair orders, prepare service estimates, and schedule appointments.
• Communicate repair recommendations, costs, timelines, and service updates to customers.
• Coordinate work with marine technicians to keep repairs moving.
• Follow up with customers throughout the repair process.
• Recommend maintenance, parts, accessories, and service solutions.
• Support parts and service operations during peak seasonal demand.
• Assist with warranty documentation and manufacturer requirements.
• Maintain accurate repair orders and customer records using Lightspeed EVO.
• Help manage customer expectations during busy spring and fall service seasons.
• Build long‑term relationships that keep customers coming back.

Connaissances

Customer Service

Communication

Multi-tasking

Organization

Problem Solving

Dealership experience

Outils

Lightspeed EVO

Description du poste

River Valley Marine in Red Wing, Minnesota, is seeking an experienced Marine Service Advisor to join our busy service team. You will be the primary link between customers and technicians, guiding repairs, maintenance, warranty work, and seasonal service to get boats back on the water.

The ideal candidate has strong customer service and communication skills, with the ability to manage multiple repair orders and deadlines.