Marine Service Advisor - Customer Experience & Tech Support

South Shore Marine Services; Port Clinton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

South Shore Marine Services is seeking a Service Advisor in Port Clinton, OH. This full-time, on-site role serves as the main liaison between customers and the service department, managing appointments and coordinating with technicians to ensure accurate repair orders and timely completion of work.

The ideal candidate will have strong customer service and communication skills, basic mechanical knowledge, and experience with service systems and invoicing to maintain organized records and support

Qualifications

• Strong customer service skills with a focus on positive customer experience.
• Excellent verbal and written communication to explain services, timelines, and costs.

Responsibilities

• Serve as the primary contact between customers and the service department.
• Manage service appointments and prepare accurate repair orders with technicians.
• Explain recommended services and provide status updates to customers.

Skills

Customer service

Communication skills

Aftersales support

Organizational skills

Time management

Mechanical/marine knowledge

Invoicing/office software

On-site collaboration

Job description

South Shore Marine Services is seeking a Service Advisor in Port Clinton, OH. This full-time, on-site role serves as the main liaison between customers and the service department, managing appointments and coordinating with technicians to ensure accurate repair orders and timely completion of work.

The ideal candidate will have strong customer service and communication skills, basic mechanical knowledge, and experience with service systems and invoicing to maintain organized records and support