Marine Service Advisor | Frontline Support & Growth

Walstrom Marine, Inc.; Traverse City (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Year-round employment

Paid holidays

401K with 5% company match

Vacation time

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Training opportunities

Company gear

Job summary

Walstrom Marine, Inc. in Traverse City, MI, is seeking a Service Advisor to join our marine team. This role offers a great path for professional growth and hands-on experience in a thriving boating environment.

You will act as the first point of contact for customers, manage service requests and scheduling, and collaborate with technicians to ensure clear work orders and timely updates. This is a full-time on-site position with strong benefits and opportunities to learn.

Qualifications

• 1-3 years in a customer-facing service, scheduling, or admin role; marine or dealership experience preferred.
• Familiarity with marine service, boating terminology, or marine systems is a plus.

Responsibilities

• Serve as front-line point of contact for service requests, estimates, and scheduling.
• Communicate service needs, timelines, and updates professionally to customers.
• Write and organize work orders, documenting service details and requests.
• Coordinate with technicians to clarify work and provide timely updates.
• Follow up on status, parts delays, or timeline changes with customers.
• Maintain daily calendar, technician availability, and scheduling needs.
• Update service records and logs, and assist with storage accounts as needed.
• Support parts by assisting with technician parts requests and walk-ins.
• Coordinate with Accounts Receivable to identify completed jobs for invoicing.

Skills

Customer service

Scheduling

Administrative support

Marine knowledge

Job description

Walstrom Marine, Inc. in Traverse City, MI, is seeking a Service Advisor to join our marine team. This role offers a great path for professional growth and hands-on experience in a thriving boating environment.

You will act as the first point of contact for customers, manage service requests and scheduling, and collaborate with technicians to ensure clear work orders and timely updates. This is a full-time on-site position with strong benefits and opportunities to learn.