Marine Electronics Tech Support Specialist

Brunswick; Lowell (MI); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid Time Off

401(k) with company match

Health Savings Account

Well-being program

Employee discounts

Job summary

Brunswick is seeking a Technical Support Associate - Lowrance to join Navico Group. You will assist customers with marine electronics, perform remote troubleshooting, and guide users to maximize their equipment.

The role blends technical support with customer service, requiring strong communication, CRM documentation, and collaboration with product teams. Hybrid schedule in Lowell, MI with occasional travel.

Qualifications

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
• High-School Diploma/GED
• A positive attitude and professional poise
• Strong ability to work with different types of people

Responsibilities

• Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
• Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
• Perform remote troubleshooting using schematics and internal tools
• Document customer cases in CRM systems, and analyze service trends to improve quality
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness

Skills

Marine electronics support

Remote troubleshooting

CRM documentation

Microsoft Office

Education

High-School Diploma/GED

Tools

CRM systems

Job description

Brunswick is seeking a Technical Support Associate - Lowrance to join Navico Group. You will assist customers with marine electronics, perform remote troubleshooting, and guide users to maximize their equipment.

The role blends technical support with customer service, requiring strong communication, CRM documentation, and collaboration with product teams. Hybrid schedule in Lowell, MI with occasional travel.