Marine Electronics Tech Support Specialist

Brunswick Corporation; Menomonee Falls (WI); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k with company match

Health Savings Account

Well-being program

Product discounts

Job summary

Brunswick Corporation's Navico Group is seeking a Technical Support Associate - Lowrance to support users of Marine Equipment, troubleshoot issues, and guide customers to optimize their systems.

This hybrid, office-based role offers remote troubleshooting, CRM case documentation, and collaboration with teams to improve training, service documentation, and product reliability. Eligible for a discretionary bonus and comprehensive benefits.

Qualifications

• Marine electronics hardware installation, repair, or maintenance experience.
• Proficient with Microsoft Office and able to learn internal systems.
• High-School Diploma or GED.
• Positive attitude and professional poise.
• Able to work well with diverse people.

Responsibilities

• Serve as key contact for customers via phone and email to coordinate service activities.
• Provide product guidance on features, installation, and compatibility.
• Perform remote troubleshooting using schematics and internal tools.
• Document cases in CRM systems and analyze service trends.
• Collaborate with internal teams to improve training materials and documentation.

Skills

Troubleshooting

Customer-centric

Operational agility

Collaborative spirit

Education

High-School Diploma/GED

Tools

MS Office

CRM systems

Internal systems

Job description

Brunswick Corporation's Navico Group is seeking a Technical Support Associate - Lowrance to support users of Marine Equipment, troubleshoot issues, and guide customers to optimize their systems.

This hybrid, office-based role offers remote troubleshooting, CRM case documentation, and collaboration with teams to improve training, service documentation, and product reliability. Eligible for a discretionary bonus and comprehensive benefits.