Marine Electronics Support Specialist

Brunswick Corporation; Tulsa (OK); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Health Savings Account

Wellness program

Product discounts

Job summary

Brunswick Corporation, a global marine leader, is seeking a Technical Support Associate for the Lowrance/Navico Group to deliver outstanding customer experiences with marine equipment. You’ll troubleshoot, guide users, and collaborate with teams to enhance product reliability.

In this role you will coordinate service activities, answer questions about features and installation, document cases in CRM, and help improve training materials and technical documentation while supporting a hybrid office

Qualifications

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware.
• Proficient with Microsoft Office and able to learn internal systems.
• High-School Diploma/GED required.
• Positive attitude and professional poise.
• Ability to work with diverse people.

Responsibilities

• Serve as a key contact for customers, coordinating service activities and technical support via phone and email.
• Assist with product questions including features, installation, and compatibility to support customer satisfaction.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM and analyze service trends to improve quality.
• Collaborate with internal teams to improve training materials, service documentation, and product robustness.

Skills

Marine electronics troubleshooting

Customer communication

Team collaboration

Office productivity

Education

High-School Diploma/GED

Tools

CRM systems

Microsoft Office Suite

Job description

Brunswick Corporation, a global marine leader, is seeking a Technical Support Associate for the Lowrance/Navico Group to deliver outstanding customer experiences with marine equipment. You’ll troubleshoot, guide users, and collaborate with teams to enhance product reliability.

In this role you will coordinate service activities, answer questions about features and installation, document cases in CRM, and help improve training materials and technical documentation while supporting a hybrid office