Marine Electronics Field Tech II – Customer Support

Mi Windows And Doors; Town of Florida (NY); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

401(k) matching

Well-being program

Job summary

Brunswick is seeking a Technical Support Associate - Lowrance to help marine electronics users maximize equipment performance through expert guidance and troubleshooting. You will engage with customers via phone and email, resolve technical questions, and document cases for ongoing improvement.

The role emphasizes a strong collaborative spirit, remote diagnostics, and a commitment to high-quality service in a hybrid office environment.

Qualifications

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware.
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems).
• High‑School Diploma/GED.
• A positive attitude and professional poise.
• Strong ability to work with different types of people.

Responsibilities

• Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email.
• Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM systems, and analyze service trends to improve quality.
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness.

Skills

Troubleshooting electronics

Customer service

Problem-solving

Communication

Microsoft Office

Education

High-School Diploma/GED

Tools

CRM systems

Job description

Brunswick is seeking a Technical Support Associate - Lowrance to help marine electronics users maximize equipment performance through expert guidance and troubleshooting. You will engage with customers via phone and email, resolve technical questions, and document cases for ongoing improvement.

The role emphasizes a strong collaborative spirit, remote diagnostics, and a commitment to high-quality service in a hybrid office environment.