Marine Electronics Support Specialist

Brunswick; Tulsa (OK); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401k match

Health Savings Account

Well-being program

Product purchase discounts

Job summary

Brunswick is hiring a Technical Support Associate - Lowrance to be at the heart of our customer experience, supporting users of Marine Equipment. You’ll troubleshoot remotely, guide customers, and document cases in CRM while contributing to training and documentation improvements.

This role offers a hybrid work schedule, travel up to 10%, and the opportunity to impact customer satisfaction within Navico Group’s marine electronics ecosystem.

Qualifications

• Experience with installation, repair, maintenance, or support of marine electronics hardware.
• Proficient with Microsoft Office and able to learn internal systems.
• Positive attitude and professional poise.

Responsibilities

• Serve as a key contact for customers, coordinating service activities via phone and email.
• Assist with product questions, installation details, features, benefits, and compatibility.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM and analyze service trends to improve quality.
• Collaborate with internal teams to improve training materials and product documentation.

Skills

Marine electronics

Remote troubleshooting

Customer communication

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Brunswick is hiring a Technical Support Associate - Lowrance to be at the heart of our customer experience, supporting users of Marine Equipment. You’ll troubleshoot remotely, guide customers, and document cases in CRM while contributing to training and documentation improvements.

This role offers a hybrid work schedule, travel up to 10%, and the opportunity to impact customer satisfaction within Navico Group’s marine electronics ecosystem.