Marine Electronics Tech Support Specialist

Brunswick Corporation; Power (MT); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Wellness program

Product purchase discounts

Job summary

Brunswick Corporation is seeking a Technical Support Associate for Lowrance under Navico Group to enhance the customer experience with marine electronics. You’ll troubleshoot, guide users, and help optimize equipment performance within a collaborative support environment.

The role emphasizes remote troubleshooting, coordination with internal teams, and contributing to training and documentation. A hybrid office setup and travel up to 10% are expected.

Qualifications

• High-School Diploma or GED required.
• Experience in installation, repair, maintenance, or support of marine electronics hardware is preferred.
• Proficiency with Microsoft Office Suite and ability to learn internal systems.

Responsibilities

• Serve as a key contact for customers, coordinating service activities and technical support by phone and email.
• Assist with product questions including features, benefits, installation, and compatibility to support customer satisfaction.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM and analyze service trends to improve quality.
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness.

Skills

Customer service

Effective communication

Team collaboration

Education

High-School Diploma/GED

Tools

Microsoft Office Suite

CRM systems

Job description

Brunswick Corporation is seeking a Technical Support Associate for Lowrance under Navico Group to enhance the customer experience with marine electronics. You’ll troubleshoot, guide users, and help optimize equipment performance within a collaborative support environment.

The role emphasizes remote troubleshooting, coordination with internal teams, and contributing to training and documentation. A hybrid office setup and travel up to 10% are expected.