Marine Customer Experience Specialist

Doug Russell Inc; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Job summary

Doug Russell Marine, located in Worcester, MA, is seeking a full-time Customer Service Representative to join our team. The role focuses on daily office tasks including online and phone order entry, and handling customer inquiries.

The ideal candidate is a team player with strong work ethic, excellent communication skills, attention to detail, and the ability to multitask. Marine and boating experience is a plus, but not required.

Qualifications

• Team player with strong work ethic
• Excellent communication skills
• Great attention to detail
• Ability to multitask
• Background in customer service
• Marine & boating experience is desirable

Responsibilities

• Online order entry
• Phone order entry
• Fielding customer service inquiries (online and by phone)
• Qualifying phone calls and routing them accordingly
• Assisting other departments by sending emails, returning calls and delivering messages

Job description

Doug Russell Marine, located in Worcester, MA, is seeking a full-time Customer Service Representative to join our team. The role focuses on daily office tasks including online and phone order entry, and handling customer inquiries.

The ideal candidate is a team player with strong work ethic, excellent communication skills, attention to detail, and the ability to multitask. Marine and boating experience is a plus, but not required.