Customer Service/Order Processing

Doug Russell Inc; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Job summary

Doug Russell Marine, located in Worcester, MA, is seeking a full-time Customer Service Representative to join our team. The role focuses on daily office tasks including online and phone order entry, and handling customer inquiries.

The ideal candidate is a team player with strong work ethic, excellent communication skills, attention to detail, and the ability to multitask. Marine and boating experience is a plus, but not required.

Qualifications

• Team player with strong work ethic
• Excellent communication skills
• Great attention to detail
• Ability to multitask
• Background in customer service
• Marine & boating experience is desirable

Responsibilities

• Online order entry
• Phone order entry
• Fielding customer service inquiries (online and by phone)
• Qualifying phone calls and routing them accordingly
• Assisting other departments by sending emails, returning calls and delivering messages

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance

Since 1956 Doug Russell Marine has been a staple in the marine and boating industry. We're located on Route 20 in Worcester and looking to add a motivated and dependable full-time member to our customer service team.

As a customer service representative, you would be responsible for a variety of daily office tasks including:

• Online order entry
• Phone order entry
• Fielding customer service related inquiries (both online and via telephone)
• Qualifying phone calls and routing them accordingly
• Assisting other dept. personnel as needed, such as sending emails, returning calls, and delivering messages to other department personnel

The ideal candidate must be a team player who possesses a strong work ethic, excellent communication skills, great attention to detail, the ability to multitask, and have a good background in customer service.

Marine & boating experience is desired but not required.

This is a full time position with the possibility for advancement into other roles for the right candidate looking for advancement.

Shift Hours:

• Monday - Friday 8am to 5pm
• Saturday* 8am-12pm (*only from May 1 through July 1 )