Marine Cargo Claims Analyst — Investigate & Resolve

MSC Mediterranean Shipping Company; South Carolina; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Long Term Disability

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life Insurance

Hospital Indemnity Plans

Short Term Disability Insurance

401K Plan

Wellness Program

Partner Discounts

Job summary

MSC Mediterranean Shipping Company is seeking a Cargo Claims Analyst to manage a portfolio of marine cargo claims for designated U.S. ports.

You will oversee the full claims lifecycle from receipt to resolution, including detailed investigations, liability and damages evaluation, and ensuring timely, compliant handling. The role requires independence with collaboration across internal and external stakeholders, including customers and vendors, to support accurate, efficient claims resolution.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with maintaining complex records in an organized fashion.
• Experience with commercial collections preferred.

Responsibilities

• Manage and independently oversee a caseload of marine cargo claims for assigned ports.
• Closely track cargo claims files throughout their development and provide status updates as required.
• Conduct thorough claim investigations, including review of policies, liability assessment, damage evaluation, and compliance with applicable laws and regulations.
• Maintain detailed, accurate, and well-organized claim records to ensure the most current information is readily available for internal review.
• Monitor claims files for unusual circumstances or risk factors requiring escalation within the company.
• Track, enforce, and issue notices for strict contractual and legal deadlines.
• Engage and communicate effectively with customers, vendors, colleagues, and counterparties both domestically and internationally to maintain consistent information flow.
• Pursue collections and recovery efforts against third parties when applicable.
• Analyze complex fact patterns and distill them into clear, concise written summaries.
• Coordinate with internal departments to ensure adherence to internal procedures, documentation standards, and compliance requirements.
• Presence required on-site 5 days per week
• Perform other duties as assigned.

Skills

Customer orientation

Proactivity

Decision making

Problem solving

Team player

Education

Bachelor’s degree or equivalent experience

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company is seeking a Cargo Claims Analyst to manage a portfolio of marine cargo claims for designated U.S. ports.

You will oversee the full claims lifecycle from receipt to resolution, including detailed investigations, liability and damages evaluation, and ensuring timely, compliant handling. The role requires independence with collaboration across internal and external stakeholders, including customers and vendors, to support accurate, efficient claims resolution.