Claims Director, Cargo & Risk Strategy

MegaCorp Logistics, LLC.; Newport (KY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Unlimited earnings

Medical benefits

401(k) match

Paid time off

Fun work environment

Job summary

MegaCorp Logistics, LLC. is seeking a Claims Director to lead the Claims Department and drive strategic resolution of cargo and property damage claims. You will oversee investigations, evaluations, settlements, recoveries, and risk management while coordinating with Legal, Sales, Operations, Finance, and carriers.

You will develop reporting, dashboards, KPIs, and processes to reduce exposure and improve recoveries, ensuring exceptional service and strong leadership across the team.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred.
• Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required.
• Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required.
• Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred.
• Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required.
• Experience using claims management systems, transportation management systems, ERP systems, or related business software required.
• Experience working cross‑functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred.

Responsibilities

• Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel
• Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters
• Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk
• Approve claim settlements and denials within authority limits and coordinate escalations as necessary
• Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions
• Ensure accurate claim documentation, reporting, file maintenance, status tracking, and recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics
• Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes
• Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency
• Develop and maintain claims policies, procedures, training materials, best practices, and standard operating procedures
• Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives
• Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning
• Maintain a professional, customer‑focused, and business-minded approach while protecting and promoting the company’s reputation
• Perform other duties as assigned

Skills

Leadership

Negotiation

Analytics

Communication

Risk assessment

Cross-functional collaboration

Education

Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies

High school diploma or GED

Tools

Claims management systems

Transportation management systems

ERP systems

Job description

MegaCorp Logistics, LLC. is seeking a Claims Director to lead the Claims Department and drive strategic resolution of cargo and property damage claims. You will oversee investigations, evaluations, settlements, recoveries, and risk management while coordinating with Legal, Sales, Operations, Finance, and carriers.

You will develop reporting, dashboards, KPIs, and processes to reduce exposure and improve recoveries, ensuring exceptional service and strong leadership across the team.