Marine Claims Investigator & Negotiator

SSA Marine; Savannah (GA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Employee Assistance Program

Paid Time Off

Company Holidays

Bereavement Leave

Jury Duty Pay

401k Plan

Bonuses

Job summary

SSA Marine is seeking a qualified Claims Adjuster to investigate, evaluate, negotiate, and resolve third-party claims arising from marine terminal, cruise, rail, and intermodal operations. You will gather and analyze evidence, determine liability, and develop resolution strategies while maintaining thorough claim documentation.

The role requires strong written and verbal communication, 2+ years with related experience, and the ability to travel occasionally.

Qualifications

• Bachelor's degree is preferred or equivalent combination of education and experience.
• 2+ years of claims, insurance, investigations, risk management, legal, transportation, or related experience preferred.
• Strong investigative and critical thinking skills.
• Excellent written and verbal communication abilities.
• Must be able to communicate in a professional and proper manner with coworkers, management, clients and claimants.
• Effective negotiation and conflict resolution skills.

Responsibilities

• Conduct thorough investigations of property damage, cargo, bodily injury, vehicle, and general liability claims.
• Gather and analyze evidence including photographs, witness statements, contracts, invoices, repair estimates, incident reports, and other supporting documentation.
• Determine liability, evaluate damages, and develop resolution strategies.
• Establish and maintain claim reserves with an effective documentation system.
• Prepare professional claim summaries, correspondence, settlement recommendations, and reports.
• Negotiate settlements with claimants, attorneys, insurance carriers, brokers, customers, and vendors.
• Maintain accurate claim files, reserve recommendations, and claim documentation.
• Coordinate with operational personnel to ensure timely incident investigations and evidence preservation.
• Assist with litigation management, subrogation recovery efforts, and insurance reporting.
• Identify claim trends and recommend loss prevention opportunities.
• Travel occasionally to conduct investigations, attend meetings, or support operational locations.
• Respond to accidents and incidents in-person as needed.

Skills

Investigative skills

Negotiation

Communication

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

SSA Marine is seeking a qualified Claims Adjuster to investigate, evaluate, negotiate, and resolve third-party claims arising from marine terminal, cruise, rail, and intermodal operations. You will gather and analyze evidence, determine liability, and develop resolution strategies while maintaining thorough claim documentation.

The role requires strong written and verbal communication, 2+ years with related experience, and the ability to travel occasionally.