Marina Ship Store Sales & Guest Services Associate

Irish Boat Shop, Inc.; Charlevoix (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Irish Boat Shop, Inc. is hiring a Retail Team Member for Harbor Springs and Charlevoix Ship Stores to deliver excellent customer service, cashiering, and transient dockage assistance. The role emphasizes welcoming customers, answering inquiries, and supporting sales on-site.

You will help keep the shop and docks orderly, handle POS transactions, and learn receiving, transfers, and returns to ensure a smooth customer experience across the harbor locations.

Qualifications

• Experience in customer service and handling cash.
• Ability to count cash back to customers without a machine.
• Demonstrated ability to communicate and interact positively with people.
• A friendly and energetic personality with a customer service focus.

Responsibilities

• Follow directions and complete opening/closing checklists.
• Answer and route calls with a customer service focus.
• Welcome customers to the store and answer inquiries.
• Offer services and assist customers on the shop floor.
• Maintain high standards of customer service with customers and co-workers.
• Assess customer needs and provide product information and features.
• Provide deep product knowledge and answer questions quickly.
• Keep the store floor clean, stocked, and organized.
• Process POS purchases and handle returns.

Skills

Customer service

Cash handling

Communication

Team player

Job description

Irish Boat Shop, Inc. is hiring a Retail Team Member for Harbor Springs and Charlevoix Ship Stores to deliver excellent customer service, cashiering, and transient dockage assistance. The role emphasizes welcoming customers, answering inquiries, and supporting sales on-site.

You will help keep the shop and docks orderly, handle POS transactions, and learn receiving, transfers, and returns to ensure a smooth customer experience across the harbor locations.