Marina Project Administrator: Client & Billing Lead

DeKalb Health; Richmond (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Full Benefits Package Including 401(k)

Orthodontic Coverage

Paid Time Off

Paid Holidays

Fertility Assistance

Paid Uniforms

Boating Discounts

Tuition Reimbursement Program

Tool Repurchasing Program

ABYC Training

Job summary

Safe Harbor Marinas is seeking a Project Administrator in the United States to act as the primary contact for boat repair member services and collaborate with the PMs and GM to deliver seamless administrative support.

You will handle inquiries, set up service agreements, schedule repairs, manage financial data, and assist with invoicing and costs analysis while coordinating with external partners to foster long-term industry relationships.

Qualifications

• High school diploma or equivalent, some college preferred.
• 2 years minimum of boating or maritime industry experience strongly preferred.
• 2 years of experience delivering high-quality customer care preferred.
• 2 years of experience in accounting, billing, or invoicing preferred.
• 2 years of professional computer experience preferred; proficient in Microsoft Office Suite.
• Familiarity with boats and nomenclature.
• Ability to sit for extended periods of time.
• Ability to lift 20 pounds.
• Any skills considered standard that a Project Administrator should suggest

Responsibilities

• Inquiry Management: Act as the first point of contact to answer questions via phone, email, and walk-in inquiries regarding boat repair services.
• Work Order Initiation: Set up service agreements, review terms of business, and clearly explain operational processes to Members and customers.
• Scheduling: Coordinate arrival and departure logistics for incoming boat repair projects in tandem with management.
• Data Management: Input financial data into project management software applications and organize data for accurate billing.
• Invoicing & Collection: Work alongside Project Managers to prepare in-progress and final invoices, arrange project deposits, issue invoices, and collect payments.
• Analysis: Track and compare project estimates against actual costs to ensure accurate project updates.
• Third-Party Logistics: Coordinate schedules, communications, and logistics with external partners including insurance providers, contractors, captains, surveyors, and truckers to build long-term industry relationships.

Skills

Customer care

Communication

Organizational skills

Teamwork

Adaptability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Project management software

Job description

Safe Harbor Marinas is seeking a Project Administrator in the United States to act as the primary contact for boat repair member services and collaborate with the PMs and GM to deliver seamless administrative support.

You will handle inquiries, set up service agreements, schedule repairs, manage financial data, and assist with invoicing and costs analysis while coordinating with external partners to foster long-term industry relationships.