Marina Operations Manager

Guest Services; Washington (District of Columbia); On-site; USD 54,000 - 66,000; Full time

Job summary

Guest Services is seeking an Assistant General Manager to support the General Manager in center operations and administrative management. You will supervise non-exempt and professional staff, handle MOD duties when needed, and drive profit while ensuring an outstanding guest experience.

Responsibilities include daily operations planning, payroll procedures, front desk leadership, safety inspections, and financial oversight.

Qualifications

• Bachelor's Degree preferred.
• First aid and CPR certification.
• Ability to swim.
• 1-3 years of experience management experience.
• Boating and/or marine related experience.
• Computer proficiency with MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to maintain confidentiality.
• Excellent interpersonal, administrative, telephone and other communications skills.
• District of Columbia Boaters Education Card, Driver's License, Marina Manager Certification (preferred).

Responsibilities

• Assist in overall management of daily operations and MOD duties.
• Supervise, train, and schedule staff; manage payroll and hiring procedures.
• Oversee front desk operations and customer service; resolve complaints.
• Manage invoicing, payments, and end-of-month sales reports.
• Promote safety and inspect facilities; report hazards to GM.
• Maintain inventory and assist in merchandising and marketing plans.

Skills

Leadership experience

Customer service

Interpersonal skills

Problem solving

Confidentiality

Safety awareness

Team training and supervision

Communication skills

Education

Bachelor's Degree preferred

First aid/CPR certification

DC Boaters Education Card

Driver's License

Marina Manager Certification (preferred)

Tools

MS Word

Excel

Outlook

Job description

Guest Services is seeking an Assistant General Manager to support the General Manager in center operations and administrative management. You will supervise non-exempt and professional staff, handle MOD duties when needed, and drive profit while ensuring an outstanding guest experience.

Responsibilities include daily operations planning, payroll procedures, front desk leadership, safety inspections, and financial oversight.