Marina Operations Leader — Guest Experience

Guest Services; Florida; On-site; USD 45,000 - 55,000; Full time

Job summary

Guest Services, Inc. seeks an Operations Manager to support the General Manager in daily operations and administrative management, including direct supervision of all staff.

The role also serves as Manager on Duty when needed to cover the General Manager’s absence and aims to promote the unit while ensuring guests have a high-quality experience. The position requires leadership, staff development, and the ability to maintain high service standards across shifts, with a focus on profitability and

Qualifications

• Bachelor's degree preferred and relevant experience.
• First aid and CPR certification.
• Ability to swim.
• 1–3 years of management experience.
• Boating and/or marine related experience.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Receive direction from the General Manager and assist in unit operations.
• Plan and manage daily operations, including opening/closing management and MOD procedures.
• Supervise and schedule staff; train new employees; delegate and monitor performance.
• Recruit and interview candidates for employment.
• Oversee front desk operations and maximize service-oriented staff performance.
• Respond to customer inquiries and resolve complaints, communicating issues to the General Manager.

Skills

People skills

Organization

Learning ability

Problem solving

Education

Bachelor's degree preferred

Tools

MS Word

Excel

Outlook

Job description

Guest Services, Inc. seeks an Operations Manager to support the General Manager in daily operations and administrative management, including direct supervision of all staff.

The role also serves as Manager on Duty when needed to cover the General Manager’s absence and aims to promote the unit while ensuring guests have a high-quality experience. The position requires leadership, staff development, and the ability to maintain high service standards across shifts, with a focus on profitability and