Marina Office Assistant - Billing & Customer Service

Traina Enterprises, Inc.; Acworth (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term disability

Flexible spending account

Paid time off

Job summary

Best In Boating in Acworth, GA, is seeking an Office Assistant to join the Park Marina team. In this role you will support lease accounting operations and deliver frontline customer service, ensuring accurate records and timely invoicing.

The ideal candidate is detail-oriented, reliable, and able to collaborate across departments. You will handle account inquiries, process payments, maintain contracts, and assist with marketing and leasing opportunities.

Qualifications

• Background check required.
• Authorized to work in the United States with proper documentation.
• At least 2 years of customer service experience preferred.
• 9 AM to 5 PM with one weekend day (Saturday or Sunday) required.

Responsibilities

• Assist boaters with slip inquiries, marketing, and leasing opportunities.
• Negotiate, prepare, and complete slip lease agreements accurately and professionally
• Provide explanations of marina policies, lease terms, and account details
• Accept, process, and post customer payments
• Address customer questions regarding balances, billing, and services
• Deliver friendly, knowledgeable service to build relationships with marina customers
• Direct inquiries to the appropriate department when needed
• Maintain accurate customer records, contracts, and lease documentation
• Use the marina system for customer setup, data entry, scheduling launches and retrievals, and reporting
• Support special projects and administrative tasks as assigned

Skills

Attention to Detail

Teamwork

Communication

Organizational Skills

Positive Attitude

Work Ethic

Time Management

Tools

Microsoft Office

CRM software

Job description

Description

As a Office Assistant, you will be an integral member of the Park Marina team. This role requires a strong sense of reliability, exceptional accuracy, and a commitment to financial stewardship. Attention to detail is essential, as your responsibilities are crucial for ensuring consistent and timely lease accounting operations within the organization.

In addition to your accounting duties, you will be directly involved in delivering front line customer service. The ideal candidate is organized, dependable, and dedicated to producing precise work. Success in this position also requires effective collaboration across the property, supporting both the team and our customers with professionalism and care.

Company Overview

Best In Boating is hiring to join our team!

Park Marina (est. 1989) – Park Marina is our premier location on Lake Allatoona, offering exceptional boating, rentals, and full-service marina amenities that create a top-tier on-the-water experience.

RESPONSIBILITIES:

Customer Service:

• Assist boaters with slip inquiries, marketing, and leasing opportunities.
• Negotiate, prepare, and complete slip lease agreements accurately and professionally
• Provide clear explanations of marina policies, lease terms, and account details
• Accept, process, and post customer payments
• Address customer questions regarding account balances, billing, and services
• Deliver friendly, knowledgeable service to build positive relationships with marina customers
• Direct customer inquiries or concerns to the appropriate department when needed

Accounting & Administrative Support:

• Maintain accurate customer records, contracts, and lease documentation
• Utilize the marina computer system for customer setup, data entry, scheduling boat launches and retrievals, and reporting
• Support special projects and administrative tasks as assigned
• Ensure accuracy, organization, and confidentiality of financial and customer information

REQUIREMENTS:

• Must pass a background check.
• Proficiency in Microsoft Office and CRM software.
• Must be authorized to work in the United States and provide proper documentation.
• 9 AM to 5 PM with one weekend day either Saturday or Sunday required, 5-day work week.
• At least 2 years of customer service experience preferred.

BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term disability
• Flexible spending account
• Paid time off

Required Skills:

• Attention to Detail
• Teamwork
• Communication
• Organizational Skills
• Positive Attitude
• Work Ethic
• Time Management