Marina Front Desk Agent

The-Resort-At-Longboat-Key-Club; Longboat Key (FL); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Beautiful resort setting at Longboat K

Training and professional development

Employee discounts at resort amenities

Supportive team environment

Job summary

The Resort at Longboat Key Club in Longboat Key, FL, is seeking a Marina Front Desk Agent to be the first point of contact for marina guests and ensure smooth daily operations at the front desk.

You will assist with reservations, answer inquiries, and help maintain an inviting environment for all visitors, delivering exceptional customer service in a resort setting.

Qualifications

• Prior experience in customer service, preferably in hospitality or marina operations.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with computers and reservation systems.
• Professional and friendly demeanor.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet marina guests warmly and assist with check-in and check-out procedures.
• Manage dock reservations and maintain accurate records of marina occupancy.
• Answer phone calls, respond to guest inquiries, and provide information about marina services and policies.
• Coordinate with marina operations staff to ensure guest needs are met promptly.
• Process payments and maintain proper cash handling procedures.
• Monitor and report any maintenance or safety issues at the marina.
• Support other front desk duties as needed to maintain smooth marina operations.

Skills

Customer service

Hospitality operations

Communication

Multitasking

Reservation systems

Professional demeanor

Flexible hours

Tools

Reservation systems

Job description

The Resort at Longboat Key Club is seeking a friendly and organized Marina Front Desk Agent to join our team in Longboat Key, FL. In this role, you will be the first point of contact for our marina guests, providing exceptional customer service and ensuring smooth daily operations at the marina front desk. You will assist with reservations, answer inquiries, and help maintain an inviting and efficient environment for all visitors.

Responsibilities

• Greet marina guests warmly and assist with check-in and check-out procedures
• Manage dock reservations and maintain accurate records of marina occupancy
• Answer phone calls, respond to guest inquiries, and provide information about marina services and policies
• Coordinate with marina operations staff to ensure guest needs are met promptly
• Process payments and maintain proper cash handling procedures
• Monitor and report any maintenance or safety issues at the marina
• Support other front desk duties as needed to maintain smooth marina operations

Requirements

• Prior experience in customer service, preferably in hospitality or marina operations
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with computers and reservation systems
• Professional and friendly demeanor
• Ability to work flexible hours, including weekends and holidays

Benefits

• Opportunity to work in a beautiful resort setting at Longboat Key
• Training and professional development
• Employee discounts at resort amenities
• Supportive team environment

About the Company

The Resort at Longboat Key Club is a premier destination located in picturesque Longboat Key, Florida. Known for its exceptional service and beautiful surroundings, the resort offers a wide variety of amenities including world-class golf, tennis, dining, and marina facilities. Our team is dedicated to providing guests with memorable experiences through outstanding service and a welcoming atmosphere.