Marina Front Desk Agent

Longboat Key Club; Longboat Key (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Beautiful resort setting in Longboat K

Training and professional development

Employee discounts at resort amenities

Supportive team environment

Job summary

The Resort at Longboat Key Club in Longboat Key, FL is seeking a Marina Front Desk Agent. You will be the first contact for marina guests, handling check-in/out, reservations, and guest inquiries in a busy resort setting.

Responsibilities include greeting guests, managing dock reservations, handling payments, and coordinating with operations to ensure a flawless guest experience. The role requires excellent communication and a friendly, professional demeanor.

Qualifications

• Customer service experience in hospitality or marina operations.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet marina guests and assist with check-in/check-out.
• Manage dock reservations and occupancy records.
• Answer calls and provide marina information.
• Coordinate with operations to meet guest needs.
• Process payments and cash handling.
• Monitor maintenance or safety issues.
• Support other front desk duties for smooth operations.

Skills

Customer service

Hospitality

Marina operations

Communication

Multitasking

Reservation systems

Computer proficiency

Professional demeanor

Flexibility

Tools

Reservation software

Job description

The Resort at Longboat Key Club is seeking a friendly and organized Marina Front Desk Agent to join our team in Longboat Key, FL. In this role, you will be the first point of contact for our marina guests, providing exceptional customer service and ensuring smooth daily operations at the marina front desk. You will assist with reservations, answer inquiries, and help maintain an inviting and efficient environment for all visitors.

Responsibilities

• Greet marina guests warmly and assist with check-in and check-out procedures
• Manage dock reservations and maintain accurate records of marina occupancy
• Answer phone calls, respond to guest inquiries, and provide information about marina services and policies
• Coordinate with marina operations staff to ensure guest needs are met promptly
• Process payments and maintain proper cash handling procedures
• Monitor and report any maintenance or safety issues at the marina
• Support other front desk duties as needed to maintain smooth marina operations

Requirements

• Prior experience in customer service, preferably in hospitality or marina operations
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with computers and reservation systems
• Professional and friendly demeanor
• Ability to work flexible hours, including weekends and holidays

Benefits

• Opportunity to work in a beautiful resort setting at Longboat Key
• Training and professional development
• Employee discounts at resort amenities
• Supportive team environment

About The Company

The Resort at Longboat Key Club is a premier destination located in picturesque Longboat Key, Florida. Known for its exceptional service and beautiful surroundings, the resort offers a wide variety of amenities including world-class golf, tennis, dining, and marina facilities. Our team is dedicated to providing guests with memorable experiences through outstanding service and a welcoming atmosphere.