Marina Concierge: Guest Experience & Reservations

Workstream; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Integra Marinas in Miami, FL is seeking a Marina Concierge Attendant to assist members and guests with their needs in a hospitable, friendly manner, including information, reservations, local attractions, and payments. The role emphasizes teamwork, cross-training across marina operations, flexible scheduling, and a strong service mindset; weekend availability is required.

Ideal candidates have a high school diploma, customer service or hospitality experience, and good computer/POS skills to

Qualifications

• High school diploma or GED.
• Experience in Customer Service or Hospitality.
• Boating skills experience preferred.
• Strong computer skills and POS proficiency.
• Excellent verbal and written communication.
• Flexible and adaptable; team player.

Responsibilities

• Greet guests with hospitality in a friendly, warm, and courteous manner.
• Answer phone within the 3rd ring and handle inquiries; manage emails.
• Develop and maintain friendly relationships with staff, boaters, and visitors; address conflicts tactfully.
• Respond to questions regarding services, ship store, or other operations.
• Accept and reconcile daily cash, credit, and check payments; follow up on past due balances.
• Follow Safety and Environmental rules and complete related training.
• Communicate incidents to management immediately.
• Wear required PPE and report accidents or spills promptly.
• Carry out all other duties as assigned.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Attention to detail

Problem solving

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Integra Marinas in Miami, FL is seeking a Marina Concierge Attendant to assist members and guests with their needs in a hospitable, friendly manner, including information, reservations, local attractions, and payments. The role emphasizes teamwork, cross-training across marina operations, flexible scheduling, and a strong service mindset; weekend availability is required.

Ideal candidates have a high school diploma, customer service or hospitality experience, and good computer/POS skills to