Marina Concierge — Guest Services & Reservations

Workstream; Key West (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Integra Marinas is seeking a Marina Concierge Attendant to assist members and guests with information, reservations, and local recommendations, ensuring hospitality that exceeds expectations. The role involves handling payments, answering inquiries, and coordinating with different operations for a seamless guest experience.

The team emphasizes cross-training across marina operations, flexibility during peak times, and collaborative problem solving to maintain high service standards for all

Qualifications

• High school diploma or GED required.
• Experience in customer service or hospitality preferred.
• Boating skills are advantageous.

Responsibilities

• Greet guests with hospitality in a friendly, warm and courteous manner.
• Answer phones and handle email inquiries per guest standards.
• Develop and maintain positive relationships with staff, boaters and visitors.
• Accept and reconcile daily cash, credit and checks.
• Follow safety and environmental rules and complete training.
• Report incidents to management immediately.
• Wear required PPE and assist with other duties as needed.

Skills

Strong computer skills / POS system

Excellent verbal and written comms

Flexible and adaptable

Great service attitude

Attention to detail

Problem solving

Team player

Cross training

Education

High school diploma or GED

Customer Service or Hospitality experience

Boating skills preferred

Tools

Point of sales (POS) system

Job description

Integra Marinas is seeking a Marina Concierge Attendant to assist members and guests with information, reservations, and local recommendations, ensuring hospitality that exceeds expectations. The role involves handling payments, answering inquiries, and coordinating with different operations for a seamless guest experience.

The team emphasizes cross-training across marina operations, flexibility during peak times, and collaborative problem solving to maintain high service standards for all