Marina Guest Experience & Reservations Specialist

Alliance Marine; Baltimore (MD); On-site; USD 27,552 - 33,062; Full time

Job summary

Alliance Marine is seeking a Concierge in Baltimore, MD to deliver exceptional service to guests and boaters. Responsibilities include managing reservations, processing payments, and supporting day-to-day front desk operations.

The ideal candidate should have a background in customer service, strong communication skills, and be proficient in Microsoft Office. This position includes light administrative work with occasional lifting, ensuring a welcoming experience for all marina guests.

Qualifications

• Prior customer service, hospitality, or administrative experience preferred.
• Strong written and verbal communication skills required.
• Basic accounting, computer, and data entry skills needed.

Responsibilities

• Serve as a primary point of contact for boaters and guests.
• Manage slip reservations and process payments accurately.
• Assist with front desk administrative tasks.
• Deliver messages and maintain the appearance of guest areas.

Skills

Customer service experience

Strong communication skills

Microsoft Office proficiency

Basic accounting skills

Job description

Alliance Marine is seeking a Concierge in Baltimore, MD to deliver exceptional service to guests and boaters. Responsibilities include managing reservations, processing payments, and supporting day-to-day front desk operations.

The ideal candidate should have a background in customer service, strong communication skills, and be proficient in Microsoft Office. This position includes light administrative work with occasional lifting, ensuring a welcoming experience for all marina guests.