Marian Desk Worker

University-of-St.-Franci; Joliet (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of St. Francis is seeking part-time Residence Hall Student Workers in Joliet, IL, to support front-desk and residence-life operations on campus.

You will respond to inquiries, greet visitors, assist with events, enforce housing policies, and help maintain a secure living environment. The role emphasizes professional communication, teamwork, and reliability, with duties including opening/closing shifts and assisting staff in daily campus activities.

Qualifications

• Minimum GPA not specified; focus on service quality.
• Commitment to quality customer service and professional conduct.
• Strong leadership, interpersonal skills, and maturity.

Responsibilities

• Answer phones, transfer calls, and respond to electronic communications.
• Greeting visitors and handling inquiries from the public.
• Assist with event promotion and on-campus activities advertisements.
• Assist with opening, closing, and vacation periods in residence halls.
• Conduct various customer service activities.
• Help maintain a secure living environment through policy enforcement.
• Perform other duties as assigned by supervisor and Residence Education staff.
• Promote a culture of continuing quality improvement.

Skills

Communication

Professionalism

Critical Thinking

Teamwork

Customer Service

Policy Enforcement

Leadership

Interpersonal Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Organizational Unit Residence Hall Student Workers - Joliet IL

Notice of Nondiscrimination

The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF’s Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at [e-mail].

Responsibilities

• Answer phones; transfer calls and responding to other forms of electronic communication (Communication)
• Customer Service: assist with the greeting of visitor’s and handling inquiries from the public (Professionalism)
• Assist with event promotion and advertisement of on campus activities (Critical Thinking)
• Assists with the management of opening, closing and vacation periods within the residence halls (Teamwork)
• Various customer service activities (Professionalism)
• Assist in maintaining a secure living environment through proper policy enforcement (Professionalism)
• Other duties as assigned by supervisor and/or Residence Education staff (Teamwork)
• Participate in and promote a culture of continuing quality improvement

Qualifications

MINIMUM :

• Minimum GPA of 2.5
• A commitment to quality customer service
• Strong leadership and interpersonal skills
• High level of maturity and responsibility
• Satisfactory computer skills within Word and Excel in Microsoft Office
• Willingness to support the Catholic and Franciscan values of the University
• Ability to lift at least 30 pounds, with or without accommodation
• Ability to pass background check

Preferred

• Comfortable working in a fast-paced environment with individuals of all ages (specifically young adults from ages 18-25 years old)
• Experience with e-mail programs such as Microsoft Outlook
• Strong administrative skills and attention to detail is a plus
• Letter of Recommendation 1 (you must upload something; letter writers may send directly to [e-mail])

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently enrolled at USF as either a full-time undergrad or a part-time graduate student, and in good standing?
  • Yes
  • No
• * Are you willing to uphold the Catholic and Franciscan values of the University?
  • Yes
  • No
• * What is your overall GPA?
  • 4.0 +
  • 3.5 - 3.9
  • 3.0 - 3.4
  • 2.5 - 2.9
  • Below 2.5
• * Please indicate your skill level with Microsoft Word & Excel, and Windows:
  • Beginner
  • Intermediate
  • Advanced
  • Expert
  • I do not have experience using Microsoft Word or Excel, or Windows
• * Are you able to lift up to 30 lbs. with or without an accommodation?
  • Yes
  • No
• * Please indicate your office administrative or secretarial support experience:
  • Less than 1 year
  • 1 - 4 years
  • 5 - 7 years
  • 7 + years