Financial Aid Services Student Worker

University of St. Francis; Joliet (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

University of St. Francis in Joliet, IL seeks a Financial Aid Services Student Worker to support front desk staff and counselors, assisting families with inquiries, processing mail, and FAFSA applications.

The role is an hourly student position, 10 hours per week for current USF students, with optional Spanish language preference. Responsibilities include answering calls, emails, filing, and reporting as needed.

Qualifications

• Current or Registered USF student in good academic standing.
• Federal Work-Study (FWS) eligible.
• Must have attention to detail and good organizational skills.
• Spanish speaking (preferred).

Responsibilities

• Answer student/family phone inquiries, and provide excellent customer service and information.
• Respond to student/family email inquiries, and provide excellent customer service and information.
• Process in-coming mail.
• Assist with completing FAFSA applications.
• Assist walk-in students with questions and provide excellent customer service and information.
• Maintain filing system.
• Work reports as required.
• Other duties as assigned.

Skills

Communication

Critical Thinking

Professionalism

Equity and Inclusion

Team Work

Technology

Attention to detail

Education

USF student in good standing

Federal Work-Study eligible

Tools

None

Job description

Job Information

Job Title: Financial Aid Services Student Worker

Position Number: ST3671

Organizational Unit: Financial Aid Services Student Workers - Joliet IL

Posting Number: SP0947-16

Notice of Nondiscrimination

The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF's Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at [e-mail].

Responsibilities

Assist and provide support to front desk staff and counselors as needed. Service new and current families by providing excellent customer service answering phones, processing incoming mail, and other duties as assigned.

• Answer student/family phone inquiries, and provide excellent customer service and information. (Communication, Critical Thinking, Professionalism)
• Respond to student/family email inquiries, and provide excellent customer service and information. (Communication, Critical Thinking, Professionalism)
• Process in-coming mail. (Professionalism, Communication)
• Assist with completing FAFSA applications. (Communication, Critical Thinking, Professionalism, Equity and Inclusion)
• Assist walk-in students with questions and provide excellent customer service and information. (Communication, Critical Thinking, Equity and Inclusion, Professionalism)
• Maintain filing system. (Professionalism)
• Work reports as required. (Communication, Critical Thinking, Professionalism, Team Work, Technology)
• Other duties as assigned

Qualifications

• Current or Registered USF students in good academic standing
• Federal Work-Study (FWS) eligible
• Must have attention to detail and good organizational skills
• Spanish speaking (preferred)

Compensation & Work Hours

Pay Rate Hourly: 15

Hours / Week: 10

Benefits: Not Benefit Eligible

Quick Link: https://stfrancis.peopleadmin.com/postings/5886