Maple & Ash Miami Host

Maple Hospitality Group; Torch of Friendship (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Maple Hospitality Group in Miami, FL is seeking a friendly host to manage reservations on OpenTable, greet guests upon arrival, and guide them to their tables with grace. You will maintain waitlists, designate seating, and uphold a polished, professional appearance in a clean uniform.

This role requires flexibility to work days, nights, weekends and holidays, strong time management, and a guest-first mindset to handle busy periods, VIPs, and evolving dining needs.

Qualifications

• Ability to use reservation systems and manage guest flow.
• Professional, articulate, friendly, and punctual demeanor.
• Drive to provide exceptional service and willingness to accommodate guests.
• Flexibility to work days, nights, weekends, and holidays.
• Confident in personal style and appearance; able to work at a rapid pace.

Responsibilities

• Manage reservations on OpenTable.
• Greet guests upon arrival and thank them for dining.
• Manage waiting guests and designate table assignments.
• Exhibit excellent service attitude and accommodate guests.
• Be flexible to changing needs of the restaurant and guests.
• Maintain professionalism and use critical thinking with guests.

Skills

reservation systems

professional demeanor

friendly and punctual

flexible hours

appearance and presentation

time management

communication and delegation

handling fast pace

Job description

Job Details

Job Location: Maple & Ash Miami - Miami, FL 33132

What You Will Do

• Manage reservations on OpenTable


• Enthusiastically engage guests upon arrival and graciously thank them for dining


• Manage waiting guests


• Designate table assignments


• Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests


• Be flexible and able to adjust to meet the changing needs of the restaurant and guests


• Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations


• Be considerate and willing to help out fellow teammates


• Tolerate pressure and work calmly and efficiently during busy times


• Identify investors and restaurant VIPs and notify their server


• Communicate changes/events that can influence covers


• Other tasks as assigned

Qualifications

Who We Are Looking For

• Ability to use reservation systems


• Professional, articulate, friendly, and punctual


• Possesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests


• Flexible hours are required (able to work days, nights, weekends, holidays)


• Confidence in personal style and appearance


• Must be able to work at a rapid pace while maintaining attention to detail


• Communication and ability to delegate


• Skilled in time management

This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.