Maple & Ash Miami - Assistant General Manager

MAPLE & ASH MIAMI LLC; Miami (FL); On-site; USD 85,000 - 135,000; Full time

Job summary

Maple Hospitality Group in Miami, FL is seeking a seasoned General Manager to lead our upscale dining team. You will supervise Floor Managers, ensure exceptional service, and drive financial performance while upholding safety and sanitation standards.

The role requires strong leadership, guest relations with VIP clients, and collaboration with the GM and Finance to meet budget goals. Travel and ongoing education opportunities are available.

Qualifications

• 3 years of managerial experience in a high-volume upscale restaurant/hospitality establishment
• Experience with P&L and COGS and collaboration with accounting personnel
• Strong leadership in staffing and managing FOH staff and managers
• Ability to set financial goals with Finance and maintain operations

Responsibilities

• Resolve customer or employee complaints
• Assist GM in achieving company goals and take on new tasks
• Manage and develop Floor Managers
• Attend weekly Manager and Executive meetings
• Ensure food quality and 100% customer satisfaction
• Maintain sanitation and safety standards and compliance
• Adjust environment, music, lighting, and temperature for atmosphere
• Monitor industry trends and network with press publications
• Oversee purchasing, inventory, supplier contracts, and cost variances
• Recruit and train staff to embody company culture
• Monitor expenditures with accounting to stay within budget

Skills

Managerial exp

P&L knowledge

COGS knowledge

Leadership

Staff development

Budgeting

Communication

VIP relations

Job description

Job Details

Job Location: Maple & Ash Miami - Miami, FL 33132

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and Boston you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity: Always give more, exceed expectations.
• Excellence: Deliver exceptional work with unmatched expertise.
• Fun: Love what you do, laugh often, and enjoy the journey.
• Fail Fast: Learn from mistakes, adapt, and keep improving.

What You Will Do

• Resolve any customer or employee complaint
• Assist GM in accomplishing company goals by accepting GM to assigned tasks, stepping up to take on new and different requests by GM, and exploring opportunities to add value to the position
• Manage and develop Floor Managers
• Prepared to participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Assist GM in overseeing the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Assist GM to review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance

QualificationsWho We Are Looking For

• 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Experience with P&L and COGS and history of interaction with accounting personnel
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive and flexible to changing software technologies and operations processes