Manufacturing Tech & Phone Support Leader

Versique Executive, Professional & Interim Recruiting; Fairmont (MN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

LTD

STD

HSA

FSA

401K

Job summary

Versique Executive, Professional & Interim Recruiting seeks a technical supervisor for its Phone Support team. You will combine people leadership with hands-on customer support, guiding staff, coaching, and ensuring best-in-class service.

You will balance supervision with direct troubleshooting, act as the primary technical resource, and drive continuous improvement across processes and metrics.

Qualifications

• BS or BA and/or equivalent experience.
• Technical skills including basic electrical logic and IT knowledge.
• 3+ years with industrial equipment (pumps, transfer equipment, electrical panels; control software).
• Experience with ERP/CRM systems and MS Office.
• Willing to travel up to 10%.

Responsibilities

• Lead, manage, and hold the phone support department accountable against established processes.
• Provide day-to-day leadership, coaching, mentoring, and performance feedback.
• Balance leadership with hands-on technical support during high volume periods.
• Serve as the primary technical resource for the Phone Support team.
• Develop and maintain an annual strategic plan for the Phone Support function.
• Direct team activities by setting priorities and scheduling work.
• Ensure the team has the knowledge and skills for best-in-class support.
• Analyze issues, resolve problems, and escalate major incidents when needed.

Skills

BS/BA

Technical skills

Industrial equipment

PLC/electrical

MS Word/Excel

Travel up to 10%

Education

BS/BA or equivalent

Job description

Versique Executive, Professional & Interim Recruiting seeks a technical supervisor for its Phone Support team. You will combine people leadership with hands-on customer support, guiding staff, coaching, and ensuring best-in-class service.

You will balance supervision with direct troubleshooting, act as the primary technical resource, and drive continuous improvement across processes and metrics.