Manufacturing Systems Engineer – MES/ERP (Orthopedics)

Johnson & Johnson MedTech; Raynham (MA); On-site; USD 79,000 - 128,000; Full time

Job summary

DePuy Synthes is seeking a Manufacturing Systems Business Application Engineer to provide day-to-day support for MES and ERP systems in manufacturing environments. The role includes troubleshooting, documentation, user training, and process improvement across sites including Raynham, MA and Warsaw, IN.

Reporting to the Global Manufacturing Systems Standards lead, you will monitor system performance, create user guides, and collaborate with cross-functional teams to optimize operations while

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 2+ years of experience in a support role related to business analysis, specifically in MES and ERP environments.
• Strong understanding of MedTech manufacturing processes and ERP operations.
• Excellent problem-solving skills and attention to detail.
• Proficiency in data analysis tools (e.g., Excel) and reporting software.

Responsibilities

• User Support: Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting.
• Issue Resolution: Investigate and resolve system-related problems, escalating complex issues to the appropriate technical teams as needed.
• System Monitoring: Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement.
• Documentation: Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users.
• Training Coordination: Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices.
• Process Improvement: Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance.
• Feedback Collection: Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes.
• Reporting: Assist in generating routine reports and dashboards to track system performance and user engagement.
• A willingness to be hands-on in all aspects of supporting manufacturing systems
• Ability to partner with cross-functional teams in a matrixed global environment and provide remote support.
• Flexible work ethic
• Ability to influence at various levels of an organization & a strong ability to communicate and collaborate and build relationships with key stakeholders
• Excellent communication skills (written and oral)
• Problem solving skills – to assist in maintaining project progress and on design issues
• Decision Making is required to make decisions on issues
• Excellent planning and organizing skills
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Managing risk and crisis, including investigation, escalation, prioritization and resolution of systems and support issues and developing and managing responses.
• Ability to manage multiple priorities in a fast-paced environment.

Skills

Analytical Reasoning

Cross-Functional Collaboration

Project Management

Data Analysis

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field

Tools

Excel

Job description

DePuy Synthes is seeking a Manufacturing Systems Business Application Engineer to provide day-to-day support for MES and ERP systems in manufacturing environments. The role includes troubleshooting, documentation, user training, and process improvement across sites including Raynham, MA and Warsaw, IN.

Reporting to the Global Manufacturing Systems Standards lead, you will monitor system performance, create user guides, and collaborate with cross-functional teams to optimize operations while