Manufacturing Systems & Automation Support Technician

Socket.dev; Lafayette (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Socket.dev is seeking a Manufacturing Systems Support Technician to maintain and support manufacturing hardware, software, and MES/ERP interfaces in our Lafayette, IN facility. You will ensure reliable production operations, troubleshoot equipment, and coordinate with IT, engineering, and production teams.

The role requires hands-on abilities with Windows OS, networking basics, and industrial equipment, along with strong problem-solving and communication skills to minimize downtime and drive

Qualifications

• Associate degree or equivalent work experience in IT or related field.
• Experience supporting computer systems in manufacturing/industrial environments.
• Experience with automated assembly processes for automotive components.
• Basic PLC troubleshooting and programming.
• Basic Robot (3-axis and 6-axis) troubleshooting and programming.
• Knowledge of Windows operating systems and Microsoft Office/M365.
• Basic networking concepts (TCP/IP, DNS, DHCP, Ethernet).
• Experience troubleshooting hardware, software, and peripherals.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, and related equipment.
• Install, configure, maintain, and troubleshoot manufacturing software, OS, and hardware.
• Support MES, ERP systems, and production reporting applications.
• Respond to production support requests and resolve system issues.
• Troubleshoot network connectivity for manufacturing equipment and industrial network components.
• Perform software updates, equipment replacements, backups, and preventive maintenance.
• Coordinate with production, engineering, quality, and IT to resolve issues and improve performance.
• Maintain documentation for system configurations, troubleshooting procedures, and inventories.
• Assist with deployment of new manufacturing technologies and process improvements.
• Support data collection systems, handheld devices, printers, and automation interfaces.
• Escalate complex issues to engineering, vendors, or senior IT personnel when needed.
• Follow safety, quality, cybersecurity, and regulatory standards.

Skills

Troubleshooting

Analytical skills

Communication

Customer service

Industrial IT experience

Education

Associate degree / equivalent in IT or related field

Tools

Windows OS

Microsoft 365

Networking basics

MES familiarity

ERP familiarity

Industrial PCs & peripherals

Barcode scanners & printers

Job description

Socket.dev is seeking a Manufacturing Systems Support Technician to maintain and support manufacturing hardware, software, and MES/ERP interfaces in our Lafayette, IN facility. You will ensure reliable production operations, troubleshoot equipment, and coordinate with IT, engineering, and production teams.

The role requires hands-on abilities with Windows OS, networking basics, and industrial equipment, along with strong problem-solving and communication skills to minimize downtime and drive