Manufacturing System Support Technician

Heartland Automotive LLC; Lafayette (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Heartland Automotive LLC in Lafayette, IN, seeks a Manufacturing Systems Support Technician to provide technical support for manufacturing systems, equipment and IT in a production environment. You will maintain hardware, software, network connectivity and MES/ERP applications to minimize downtime and drive continuous improvement.

The role involves supporting automated equipment, MES/ERP systems, and production reporting, coordinating with production, engineering and IT teams, and ensuring safe,

Qualifications

• Associate degree or equivalent experience in IT or manufacturing tech.
• Experience supporting computer systems in a manufacturing environment.
• Familiarity with MES and ERP systems is preferred.
• Basic PLC and robot troubleshooting skills are expected.
• Strong analytical, troubleshooting and customer service abilities.

Responsibilities

• Provide technical support for manufacturing systems, equipment and IT.
• Install, configure, maintain, and troubleshoot software, OS and hardware.
• Support MES and ERP systems and production reporting apps.
• Respond to production issues and resolve system problems affecting operations.
• Troubleshoot network connectivity for manufacturing devices and industrial components.
• Perform updates, replacements, backups and preventive maintenance.
• Coordinate with production, engineering, quality and IT teams to improve performance.
• Maintain documentation for configurations, procedures and inventories.
• Assist with deployment of new technologies and process improvements.
• Escalate complex issues to engineering or vendors as needed.

Skills

PLC troubleshooting

Robot troubleshooting

Windows OS

Networking basics

Manufacturing IT

Customer service

Troubleshooting skills

Education

Associate’s degree in IT / Manufacturing / Industrial Technology

Tools

MES

ERP

Industrial PCs

Barcode scanners

Printers

Job description

Job Summary

The Manufacturing Systems Support Technician provides technical support for manufacturing systems, production equipment, and information technology used in a manufacturing environment. This position is responsible for maintaining hardware, software, network connectivity, and manufacturing applications to ensure reliable production operations, minimize downtime, and support continuous improvement initiatives.

Description

Job Summary

The Manufacturing Systems Support Technician provides technical support for manufacturing systems, production equipment, and information technology used in a manufacturing environment. This position is responsible for maintaining hardware, software, network connectivity, and manufacturing applications to ensure reliable production operations, minimize downtime, and support continuous improvement initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment.
• Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware.
• Support Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and production reporting applications.
• Respond to production support requests and resolve system issues that impact manufacturing operations.
• Troubleshoot network connectivity for manufacturing equipment, including switches, wireless devices, and industrial network components.
• Perform software updates, equipment replacements, system backups, and preventive maintenance.
• Coordinate with production, engineering, quality, and IT teams to resolve technical issues and improve system performance.
• Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories.
• Assist with deployment of new manufacturing technologies, equipment upgrades, and process improvements.
• Support data collection systems, handheld devices, printers, and automation interfaces.
• Escalate complex technical issues to engineering, vendors, or senior IT personnel when necessary.
• Follow company safety, quality, cybersecurity, and regulatory standards.

Requirements

Required Qualifications

• Associate’s degree in information technology, Computer Technology, Manufacturing Technology, Industrial Technology, or a related field, or equivalent work experience.
• Experience supporting computer systems in a manufacturing or industrial environment.
• Experience with automated assembly processes for automotive components.
• Basic PLC troubleshooting and programming.
• Basic Robot (3-axis and 6-axis) troubleshooting and programming.
• Knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet.
• Experience troubleshooting hardware, software, and peripheral devices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting MES, ERP
• Familiarity with industrial networking, PLCs, and automation equipment