Manufacturing Systems & Automation Support Specialist

Heartland Automotive, LLC.; Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Heartland Automotive, LLC. in Lafayette, IN, is seeking a Manufacturing Systems Support Technician to provide technical support for manufacturing systems, production equipment, and IT in a fast-paced plant environment.

The role focuses on maintaining hardware and software, ensuring reliable production, and supporting continuous improvement initiatives across MES, ERP, and data collection interfaces.

Qualifications

• Associate’s degree or equivalent experience in IT/Manufacturing.
• Experience supporting computer systems in manufacturing/industrial environments.
• Experience with automated assembly processes for automotive components.
• Basic PLC troubleshooting and programming.
• Basic Robot (3-axis and 6-axis) troubleshooting and programming.
• Knowledge of Windows operating systems and Microsoft Office/M365.
• Basic networking concepts: TCP/IP, DNS, DHCP, Ethernet.
• Experience troubleshooting hardware, software, and peripherals.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support for manufacturing systems, equipment, and production workstations.
• Install, configure, maintain, and troubleshoot software, OS, and hardware.
• Support MES/ERP systems and production reporting applications.
• Respond to production support requests and resolve system issues.
• Troubleshoot network connectivity for manufacturing equipment and components.
• Perform software updates, hardware replacements, backups, and preventive maintenance.
• Coordinate with cross-functional teams to resolve issues and improve performance.
• Maintain documentation for configurations, procedures, and inventories.
• Assist with deployment of new technologies and process improvements.
• Support data collection systems, handheld devices, printers, and automation interfaces.
• Escalate complex issues to engineering or senior IT personnel when necessary.
• Follow safety, quality, cybersecurity, and regulatory standards.

Skills

Analytical thinking

Troubleshooting

Communication

Customer service

Windows OS

Networking basics

Documentation

Education

Associate’s degree in Information Technology or related field

Tools

SCADA software basics

Industrial networking gear

PLC programming basics

Job description

Heartland Automotive, LLC. in Lafayette, IN, is seeking a Manufacturing Systems Support Technician to provide technical support for manufacturing systems, production equipment, and IT in a fast-paced plant environment.

The role focuses on maintaining hardware and software, ensuring reliable production, and supporting continuous improvement initiatives across MES, ERP, and data collection interfaces.