Manufacturing Project Lead & Customer Success

WB Manufacturing LLC.; Suring (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

WB Manufacturing LLC in Wisconsin is seeking a proactive Customer Service/Project Coordinator to lead customer projects from initiation through delivery. You will coordinate with engineering, production, and logistics to ensure on-time, on-budget results and high customer satisfaction.

You will serve as the main liaison between clients and internal teams, manage orders and RMAs, track timelines, and communicate changes.

Qualifications

• 5 years of experience in Customer Service in a manufacturing environment.
• 1 year of experience working with an ERP or closely related system.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Lead project planning, coordination, and execution across departments including engineering, production, and logistics to ensure on-time delivery of projects.
• Communicate with customers regarding project status, changes, and delivery schedules.
• Manage customer accounts, ensuring timely resolution of issues and efficient workflow.
• Process orders, RMAs, credits, freight claims, and replacement orders.
• Verify all raw materials are on schedule with purchasing.
• Coordinate shipment with customers based upon scheduling of project for raw material acquisitions, production capacity/status, and delivery requirements.
• Relay information from customers to engineering and production departments regarding order changes and/or clarifications.
• Respond to customer inquiries such as order status, freight rates, price list quotes, product information, and discrepancies.
• Collaborate with internal teams to resolve product issues and implement improvements.
• Promote new products and assist in training team members.
• Assist team members with their tasks as necessary based on workload.
• Work with Product Development and Engineering departments to correct any design or manufacturing errors.
• Basic understanding of installation practices with the ability to assemble educational furniture products.
• Proficient at using power tools.
• Some travel is required.
• Perform other duties as assigned.

Skills

Communication

Organization

Conflict Resolution

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Associate’s degree in administrative services

Tools

ERP system

Microsoft Office

Job description

WB Manufacturing LLC in Wisconsin is seeking a proactive Customer Service/Project Coordinator to lead customer projects from initiation through delivery. You will coordinate with engineering, production, and logistics to ensure on-time, on-budget results and high customer satisfaction.

You will serve as the main liaison between clients and internal teams, manage orders and RMAs, track timelines, and communicate changes.