Manufacturing Project Manager - Customer Success Lead

Automatic Data Processing, Inc.; Suring (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Project Manager to lead customer projects in Suring, WI from initiation through delivery, ensuring high client satisfaction.

You will coordinate across engineering, production, and logistics, manage timelines and communications, and drive improvements while promoting new products. Key qualifications include 5 years in customer service within manufacturing and 1 year with an ERP system; strong communication and organizational skills are essential to

Qualifications

• Education: High School Diploma or GED equivalent.
• Experience: 5 years in Customer Service in a manufacturing environment.
• Experience: 1 year with an ERP or closely related system.

Responsibilities

• Lead project planning, coordination, and execution across departments to ensure on-time delivery.
• Communicate with customers regarding project status, changes, and delivery schedules.
• Manage customer accounts and resolve issues to maintain workflow efficiency.
• Process orders, RMAs, credits, freight claims, and replacement orders.
• Coordinate shipment with customers based on scheduling and production needs.
• Relay information from customers to engineering and production for clarifications.
• Respond to customer inquiries such as status, quotes, and product information.
• Collaborate with internal teams to resolve product issues and implement improvements.
• Assist in promoting new products and training team members.
• Assist teammates with tasks based on workload.
• Work with Product Development and Engineering to correct design/manufacturing errors.

Skills

Communication

Organization

Conflict Resolution

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Associate’s degree in administrative services

Tools

Microsoft Office Suite

Job description

Automatic Data Processing, Inc. is seeking a Project Manager to lead customer projects in Suring, WI from initiation through delivery, ensuring high client satisfaction.

You will coordinate across engineering, production, and logistics, manage timelines and communications, and drive improvements while promoting new products. Key qualifications include 5 years in customer service within manufacturing and 1 year with an ERP system; strong communication and organizational skills are essential to