Manufacturing Process Improvement Engineer

ASML US, LLC; Wilton (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

ASML is seeking a Process Improvement Engineer to join the Engineering & Competence team within Corporate Real Estate (CRE).

You will act as the operational bridge between Engineering & Competence, Hard Services, and Integrated Facility Management (IFM) suppliers at the Wilton site, coordinating technical incident escalations and driving process improvements to enhance asset reliability and business continuity.

Qualifications

• Bachelor's degree in a related technical field.
• 10+ years experience in facilities, utilities, manufacturing support, semiconductor, or critical infrastructure environments.
• Experience in process improvement, facilities engineering, maintenance engineering, technical operations, or incident management.
• Experience working in complex operational environments supporting critical assets, utilities, manufacturing systems, or building infrastructure.
• Experience conducting root cause analysis and implementing corrective and preventive actions.
• Experience developing operational procedures, work instructions, and process documentation.
• Experience working with outsourced service providers, IFM suppliers, or technical contractors preferred.
• Experience in semiconductor, high-tech manufacturing, cleanroom, critical facilities, or regulated environments is a plus.

Responsibilities

• Serve as the primary point of contact for engineering-related incident escalations from operations, user groups, and suppliers.
• Ensure incidents are properly assessed, prioritized, and routed to SMEs and System Owners.
• Track and coordinate technical escalations through resolution, ensuring clear ownership, follow-up actions, and closure.
• Analyze recurring incidents and operational issues to identify root causes and implement corrective and preventive actions.
• Drive continuous improvement initiatives that improve reliability, reduce repeat incidents, and strengthen operational processes.
• Develop and standardize escalation workflows, handoff procedures, process documentation, and lessons learned practices.
• Translate technical expertise and engineering requirements into practical work instructions, operational standards, and supplier guidance.
• Facilitate collaboration between Engineering & Competence, Hard Services, and IFM suppliers to ensure consistent execution and alignment.
• Support supplier onboarding, performance improvement, and adherence to technical standards and escalation processes.
• Maintain documentation including process maps, escalation matrices, troubleshooting guides, and improvement registers.
• Monitor operational performance trends and use data to identify opportunities for process improvements and increased operational maturity.
• Communicate effectively with stakeholders and provide visibility into incident status, risks, corrective actions, and improvement initiatives.

Skills

Analytical skills

Continuous improvement

Incident management

Facilities operations

Stakeholder management

Effective communication

Process documentation

Standardization

Root cause analysis

Education

Bachelor's degree in Process Engineering, Mechanical Engineering, Industrial Engineering, Facilities Engineering, or related technical field

Job description

ASML is seeking a Process Improvement Engineer to join the Engineering & Competence team within Corporate Real Estate (CRE).

You will act as the operational bridge between Engineering & Competence, Hard Services, and Integrated Facility Management (IFM) suppliers at the Wilton site, coordinating technical incident escalations and driving process improvements to enhance asset reliability and business continuity.