Manufacturing Order & Customer Experience Lead

ADP, Inc.; Monmouth (ME); On-site; USD 60,000 - 78,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Manager in Monmouth, ME to lead the customer service and order management function within a manufacturing setting.

You will serve as the primary link between customers and internal operations, ensuring accurate orders and prompt issue resolution. The role requires strong communication, organizational skills, and the ability to balance daily needs with long-term process improvements, collaborating across departments to enhance efficiency and customer

Qualifications

• Minimum 5 years of customer service, order management, account management, inside sales, or related experience in a manufacturing environment.
• Minimum 2 years of supervisory or management experience.
• Experience working with ERP systems, production schedules, and customer order fulfillment processes.
• Experience supporting cross-functional teams in a manufacturing environment preferred.

Responsibilities

• Lead daily customer service activities and supervise one CSR.
• Oversee the order process from entry to shipment ensuring accuracy.
• Communicate status, lead times, and changes with customers.
• Collaborate with Production, Planning, Purchasing, QA, Shipping to meet commitments.
• Identify process improvements to boost order accuracy and service.
• Provide escalation point for customer issues.

Skills

Customer service

Leadership

ERP systems

Excel

Communication

Cross-functional

Data analysis

Order fulfillment

Problem solving

Education

Associate's degree

Bachelor's degree preferred

Tools

ERP software

Microsoft Excel

Job description

ADP, Inc. is seeking a Customer Service Manager in Monmouth, ME to lead the customer service and order management function within a manufacturing setting.

You will serve as the primary link between customers and internal operations, ensuring accurate orders and prompt issue resolution. The role requires strong communication, organizational skills, and the ability to balance daily needs with long-term process improvements, collaborating across departments to enhance efficiency and customer