Customer Service & Order Fulfillment Manager

Tex Tech Industries; Maine; Hybrid; USD 60,000 - 78,000; Full time

Job summary

Tex Tech Industries in Monmouth, ME is seeking a Customer Service Manager to lead the customer service and order management function for a growing manufacturing company. You will collaborate with Sales, Production, Planning, Purchasing, Shipping, Quality, Finance and Engineering to ensure accurate order processing and timely communication with customers.

The role requires a hands-on manager who can balance daily customer needs with long-term process improvements, drive cross-functional

Qualifications

• Associate's degree required; Bachelor's degree preferred in Business Administration, Supply Chain Management, Sales, Operations Management, or related field.
• Minimum 5 years of customer service/order management experience in manufacturing.
• Minimum 2 years of supervisory or management experience.

Responsibilities

• Oversee daily customer service activities and supervise one representative.
• Oversee the customer order process from entry to shipment.
• Communicate order status, lead times, and delivery commitments to customers.
• Identify opportunities for process improvements in order fulfillment.

Skills

Leadership

Customer service

Communication

Excel

Data analysis

Problem solving

Education

Associate's degree

Bachelor's degree preferred

Tools

ERP systems

Microsoft Excel

Job description

Tex Tech Industries in Monmouth, ME is seeking a Customer Service Manager to lead the customer service and order management function for a growing manufacturing company. You will collaborate with Sales, Production, Planning, Purchasing, Shipping, Quality, Finance and Engineering to ensure accurate order processing and timely communication with customers.

The role requires a hands-on manager who can balance daily customer needs with long-term process improvements, drive cross-functional