Manufacturing IT Support Specialist (On-Call, 9/80)

General Dynamics Land Systems; Lima (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Healthcare package

401k match up to 6%

Educational assistance

On-going learning opportunities

Job summary

General Dynamics Land Systems is seeking a Manufacturing IT Support Associate to join our IT team supporting manufacturing applications and users. You will resolve application issues, work with various IT groups, and help ensure smooth operations on the shop floor.

The role includes on-call shifts, a 9/80 work week, and travel up to 10% as needed, with opportunities for professional growth. Ideal candidates have a high school diploma (associates preferred), knowledge of Windows, familiarity with

Qualifications

• High School Diploma is required.
• Associates degree related to information technology preferred.
• Knowledge of Windows-based operating systems.
• 1-3 years' IT experience.
• Proficient with Microsoft Office.
• Excellent problem solving abilities.
• Basic network architecture knowledge.
• Strong written and oral communication skills.
• Dexterity to operate computer hardware and tools.
• Experience with Kubernetes, Docker, MES, CAD/CAM is a plus.

Responsibilities

• Provide support of incoming requests through the service desk by phone, portal, email, chat.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests per defined processes.
• Record, track, and document incidents in the Service Desk system.
• Use remote tools to aid in troubleshooting.
• Test fixes with end users to ensure resolution.
• Contribute to the knowledge base with solutions.
• Suggest continual process improvements.

Skills

Windows OS

Problem solving

Communication

Team player

On-call availability

9/80 work week

Travel readiness

Customer service

Networking basics

Education

High School Diploma

Associates degree in IT preferred

Tools

Kubernetes

Docker

Manufacturing Execution Systems

CAD software

CAM software

Job description

General Dynamics Land Systems is seeking a Manufacturing IT Support Associate to join our IT team supporting manufacturing applications and users. You will resolve application issues, work with various IT groups, and help ensure smooth operations on the shop floor.

The role includes on-call shifts, a 9/80 work week, and travel up to 10% as needed, with opportunities for professional growth. Ideal candidates have a high school diploma (associates preferred), knowledge of Windows, familiarity with