IT Manufacturing Applications Associate

General Dynamics Land Systems; Lima (OH); In loco; USD 52.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare package

401k match up to 6%

Educational assistance

On-going learning opportunities

Descrizione del lavoro

General Dynamics Land Systems is seeking a Manufacturing IT Support Associate to join our IT team supporting manufacturing applications and users. You will resolve application issues, work with various IT groups, and help ensure smooth operations on the shop floor.

The role includes on-call shifts, a 9/80 work week, and travel up to 10% as needed, with opportunities for professional growth. Ideal candidates have a high school diploma (associates preferred), knowledge of Windows, familiarity with

Competenze

• High School Diploma is required.
• Associates degree related to information technology preferred.
• Knowledge of Windows-based operating systems.
• 1-3 years' IT experience.
• Proficient with Microsoft Office.
• Excellent problem solving abilities.
• Basic network architecture knowledge.
• Strong written and oral communication skills.
• Dexterity to operate computer hardware and tools.
• Experience with Kubernetes, Docker, MES, CAD/CAM is a plus.

Mansioni

• Provide support of incoming requests through the service desk by phone, portal, email, chat.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests per defined processes.
• Record, track, and document incidents in the Service Desk system.
• Use remote tools to aid in troubleshooting.
• Test fixes with end users to ensure resolution.
• Contribute to the knowledge base with solutions.
• Suggest continual process improvements.

Conoscenze

Windows OS

Problem solving

Communication

Team player

On-call availability

9/80 work week

Travel readiness

Customer service

Networking basics

Formazione

High School Diploma

Associates degree in IT preferred

Strumenti

Kubernetes

Docker

Manufacturing Execution Systems

CAD software

CAM software

Descrizione del lavoro

About the Role

Manufacturing Applications Associates are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.

Manufacturing Applications Associates work closely with various IT functional groups to resolve application issues within the organization.

About GDLS

We Serve Those Who Protect What Matters.

At General Dynamics Land Systems, we build the combat vehicles and integrated technologies that give soldiers a decisive advantage. We design, engineer and sustain advanced tracked and wheeled systems paired with modern electronic architecture, AI-enabled capabilities and autonomy-ready technology.

From Abrams to LAV, Stryker to AJAX, robotic platforms to software solutions and beyond, our portfolio delivers proven performance for customers around the world.

That's why Soldiers and Marines have trusted General Dynamics Land Systems products in the toughest conditions for decades. We deliver the power to win.Every day, our global team looks beyond the horizon, solving problems before they become challenges.

Bring your talent. Bring your purpose. Let's shape the future of General Dynamics Land Systems together.

Qualifications/Skills

• High School Diploma is required
• Associates degree related to information technology preferred
• Knowledge of windows based Operating systems
• 1-3 year's experience working in IT
• Proficient in Microsoft Office
• Excellent problem solving abilities
• Basic Network architecture knowledge
• Good written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Strong documentation skills
• Knowledge of the below systems preferred but not required
• Kubernetes
• Docker
• Manufacturing Execution Systems
• CAD Software
• CAM Software
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into application issues
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• 9/80 work week and on-call availability
• 10% business travel
• Sitting for extended periods of time.
• Rotational On Call assignment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Responsibilities of the role

• Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests according to defined processes.
• Record, track, and document the incident within the Service Desk application.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Work with end user to test fixes to ensure an incident has been adequately resolved.
• Contribute to technician knowledge base as needed.
• Provide suggestions for continual improvement

What We Offer

• We offer a Total Rewards package that is Impactful and built for you
• Healthcare including medical, dental, vision, HSA and Flex Spending
• Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits
• 401k match up to (6%)
• Educational assistance
• On-going learning opportunities rewarding work environment

Additional Information

• Availability to work outside regular business hours as needed to address critical issues.
• This position may require eligibility to obtain a US security clearance. (Non-US Citizens may not be eligible to obtain a security clearance).

GDLS considers factors such as, scope/responsibilities of the position, candidate experience, education/training background, in addition to local market comparableandbusiness considerations when extending an offer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.