Manufacturing IT Support Engineer

Tata Consultancy Services; Blue Ball (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Tata Consultancy Services is looking for a skilled .Net Developer in Blue Ball, Pennsylvania, who will interact with team members for knowledge sharing and resolution of issues. The role includes stakeholder management and development of functionalities as required by customers.

The ideal candidate should hold a Bachelor's degree in Computer Science and have experience with service management processes like ServiceNow and knowledge of database technologies such as SQL and Oracle. This position requires maintaining SLA levels and assuring the quality of delivery.

Responsibilities

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution.
• Stakeholder management and preparing operational reports.
• Triaging issues and coordinating with cross-functional teams.
• Following service management processes.
• Maintaining agreed SLA levels and assuring Quality of delivery.
• Development of functionalities as per customer requirements.

Skills

.Net development

Stakeholder management

Database technologies (SQL, Oracle)

ServiceNow

SCADA platforms

Education

Bachelor of Computer Science

Job description

Responsibilities

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution


• Stakeholder management, share regular updates and assist in preparing operational reports


• Triaging of issues and coordination with cross functional teams for timely resolution


• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)


• Maintaining agreed SLA levels and assuring Quality of delivery at all times


• Good experience as a .Net developer


• Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net


• Good Experience on any SCADA platforms


• Strong experience in database technologies of SQL, Oracle


• Interaction with SME’s on functional issues


• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area


• Tracks and report progress to stakeholders


• Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes


• Day to day incident monitoring and resolution (Service Now preferred)


• Interaction with client (IT & Business users) on functional issues


• Development of functionalities as per requirement provided by customer

Qualifications

• BACHELOR OF COMPUTER SCIENCE