IT Field Service Technician

ALLTECH CONSULTING SVC INC; Saint Petersburg (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm in Florida is seeking an experienced IT Support Specialist. The role involves analyzing systems, providing technical support to users, and maintaining IT infrastructure. Candidates should have at least 4 years of technical support experience and relevant certifications. This position requires strong communication, problem-solving, and customer service skills, and you will be on call for emergencies.

Qualifications

• 4+ years of direct technical support experience.
• Relevant certifications can be advantageous.

Responsibilities

• Analyze system requirements to design IT solutions.
• Provide first-level technical support to end-users.
• Install and maintain IT equipment and software.
• Troubleshoot and escalate complex technical issues.

Skills

Technical Skills

Analytical Skills

Communication Skills

Ticket Management Skills

Customer Service Orientation

Adaptability and Flexibility

Problem-Solving Skills

Knowledge of ITIL and Other Frameworks

Education

College level diploma in IT or related field

Certifications like CompTIA A+ or Network+

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE)

Job description

Job Description:

Key Competencies:
• Technical Skills: A strong foundation in IT principles, including knowledge of hardware, software, networks, and security.
• Analytical Skills: The ability to analyze problems, identify root causes, and develop effective solutions.
• Communication Skills: Effective verbal and written communication skills are essential to interact directly with end users, other team members, and other IT support departments.
• Ticket Management Skills: The ability to consistently manage and complete assigned incident and request tickets within defined SLA’s. Effectively escalate tickets that require support above what can be provided locally.
• Customer Service Orientation: A focus on delivering high-quality service to all users.
• Adaptability and Flexibility: The IT landscape is constantly evolving, so the ability to adapt to new technologies, processes, and challenges is essential for all roles.
• Problem-Solving Skills: This involves not only technical problem-solving but also strategic problem-solving for higher-level roles to navigate complex organizational challenges.
• Knowledge of ITIL and Other Frameworks: Understanding of IT service delivery fundamentals, the use of ServiceNow and how to properly process IT tickets and manage local site IT inventory.

Key Responsibilities:
• Analyzes system requirements and business processes to assist in the design and implementation of IT solutions.
• Works closely with stakeholders to understand their needs and translates them into technical specifications.
• Participates in the testing and deployment of new systems, ensuring they meet the organization’s needs.
• Provides first-level technical support to end-users facing issues with hardware, software, or network services.
• Installs, configures, and maintains IT equipment and software to ensure operational efficiency.
• Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff.
• Maintains records of issues and resolutions for future reference and for improving IT support processes.
• Understands basic user technology issues and provides solutions based upon basic proven methods.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Replaces and rebuilds hardware components as needed.
• Perform IT Procurement in accordance with corporate guidelines
• Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
• Provide general site application support & troubleshooting
• Provide 1st level network, telecom & server support
• Ensures IT tickets are updated and resolved in a timely manner.
• Understands and comply with relevant Standard Operating Procedures.
• On call 24×7 for emergencies and support for special projects.

Requirements:
• College level diploma in Information Technology, Computer Science, or a related field.
• Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+) are highly beneficial.
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
• Minimum of 4 years relevant direct technical support experience.