Manufacturing IT Support Engineer

Veriipro; Lansdale (Montgomery County); On-site; USD 70,000 - 90,000; Full time

Job summary

Veriipro is seeking a Manufacturing IT Support Engineer to support manufacturing IT systems. The role requires strong .NET development skills, experience with SCADA platforms, and knowledge of IT service management frameworks.

The ideal candidate will have problem-solving abilities and excellent stakeholder management skills, ensuring effective communication and issue resolution in a fast-paced environment.

Qualifications

• Proven experience in .NET development and manufacturing IT support.
• Strong understanding of IT service management frameworks.
• Ability to work independently and within a team in a fast-paced manufacturing environment.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Monitor and resolve day-to-day incidents using ServiceNow or similar ITSM tools.
• Interact with IT and business users to understand and resolve functional issues.
• Triage issues and coordinate with cross-functional teams for timely resolution.
• Follow IT service management processes.
• Ensure agreed SLA levels are met and maintain quality of delivery.
• Collaborate with SMEs on functional and technical issues.
• Coordinate communications between suppliers, OEMs, and internal stakeholders.
• Track and report progress of issues and development tasks to stakeholders.
• Develop functionalities as per customer requirements.
• Share knowledge and assist in knowledge transition.

Skills

NET development

SCADA systems

Database management

IT service management

Stakeholder management

Problem-solving

Communication skills

Tools

ServiceNow

SQL Server

Oracle

Job description

We are seeking a Manufacturing IT Support Engineer with strong technical and functional expertise to support our manufacturing IT systems. The ideal candidate will have hands‑on experience in .NET development, SCADA systems, database management, and IT service management. The role requires excellent stakeholder management, problem‑solving skills, and a proactive approach to issue resolution in a manufacturing environment.

Required Technical & Functional Skills

• Strong .NET development experience (including .NET Core, .NET Framework, ASP.NET, VB.NET).
• Experience with SCADA platforms and manufacturing IT systems.
• Solid knowledge of database technologies (SQL Server, Oracle).
• Familiarity with ServiceNow or similar ITSM tools, including Incident, Problem, Change, Service Level Management, and Knowledge Management processes.
• Proven ability to triage and resolve issues, coordinating with cross‑functional teams.
• Strong stakeholder management skills; ability to provide updates and assist in preparing operational reports.
• Excellent communication skills for interacting with SMEs, suppliers, OEMs, and business stakeholders.
• Experience supporting manufacturing customers is highly desirable.

Roles & Responsibilities

• Monitor and resolve day‑to‑day incidents using ServiceNow or similar ITSM tools.
• Interact with IT and business users to understand and resolve functional issues.
• Triage issues and coordinate with cross‑functional teams for timely resolution.
• Follow IT service management processes, including Incident, Change, Capacity, and Problem Management.
• Ensure agreed SLA levels are met and maintain quality of delivery at all times.
• Collaborate with SMEs on functional and technical issues.
• Coordinate communications between suppliers, OEMs, and internal stakeholders.
• Track and report progress of issues and development tasks to stakeholders.
• Develop functionalities as per customer requirements, ensuring alignment with business processes.
• Share knowledge and assist in knowledge transition within the team.

Qualifications

• Proven experience in .NET development and manufacturing IT support.
• Strong understanding of IT service management frameworks.
• Ability to work independently and within a team in a fast‑paced manufacturing environment.
• Strong analytical, problem‑solving, and organizational skills.