Manufacturing IT/OT Support Specialist

Howmet; Waco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Parental leave

Life insurance

Disability coverage

Employee Assistance Program

Job summary

Howmet Aerospace is seeking a skilled IT Support professional to provide end-user, IT, and OT support across manufacturing facilities in multiple states. You will troubleshoot Windows, Microsoft 365, and hardware issues while collaborating with IT, engineering, and maintenance teams to improve processes.

The role involves managing incidents in ServiceNow, supporting network installations, and contributing to security and change-management practices in a high-demand production environment.

Qualifications

• Minimum 5+ years of experience supporting IT equipment, applications, networks, or manufacturing technology.
• Working knowledge of Windows, Microsoft 365, hardware troubleshooting, and basic networking.
• Exposure to IT/OT concepts and security practices is beneficial.

Responsibilities

• Troubleshoot computers, peripherals, software, user access, and M365 issues.
• Manage incidents and service requests in ServiceNow with documented resolutions.
• Support onboarding/offboarding and equipment deployments, asset records.
• Follow security, access, and change-management procedures.
• Lead small IT/OT improvement projects.

Skills

Windows

Microsoft 365

Hardware troubleshooting

Networking basics

Analytical thinking

Education

Bachelor's degree preferred

Tools

ServiceNow

Job description

Howmet Aerospace is seeking a skilled IT Support professional to provide end-user, IT, and OT support across manufacturing facilities in multiple states. You will troubleshoot Windows, Microsoft 365, and hardware issues while collaborating with IT, engineering, and maintenance teams to improve processes.

The role involves managing incidents in ServiceNow, supporting network installations, and contributing to security and change-management practices in a high-demand production environment.