Manufacturing IT Field Technician - End-User & Hardware

Micron Technology; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Paid holidays

Job summary

Micron Technology is seeking an IT Field Service Technician to support a large-scale manufacturing environment with emphasis on reliability, performance, and customer-focused service delivery. The Field Services Technician delivers advanced end-user computing support, oversees hardware deployments, resolves complex technical issues, and supports network connectivity.

This position requires strong technical depth and the capacity to assume limited management responsibilities.

Qualifications

• 2-4 years of IT field services experience, preferably in a manufacturing environment.
• Proficient supporting Windows and macOS, hardware troubleshooting, printing solutions, software installation, and basic network configuration.
• Proven analytical and problem-solving skills with experience resolving complex technical issues.
• Excellent verbal and written communication, including documenting processes and supporting users in high-pressure situations.

Responsibilities

• Provide advanced technical support for client computing, hardware, software, and network connectivity within a manufacturing environment.
• Lead and oversee computer and hardware deployments, including setup, configuration, testing, and alignment with enterprise standards.
• Respond to and resolve IT incidents, maintain accurate documentation, perform preventive maintenance, and deliver end-user training as needed.
• Partner with cross-functional IT teams to ensure adherence to company policies, regulatory requirements, and standardized processes.
• Identify and implement continuous improvement initiatives in IT service delivery; serve as backup support for the IT Field Service Manager.
• Leveraging AI tools when applicable to drive efficiency in support and troubleshooting.

Skills

Windows/macOS support

Hardware troubleshooting

Network configuration

Documentation

Communication skills

Education

Bachelor's degree in IT/CS

Tools

AV equipment support

Print services

Asset management

Job description

Micron Technology is seeking an IT Field Service Technician to support a large-scale manufacturing environment with emphasis on reliability, performance, and customer-focused service delivery. The Field Services Technician delivers advanced end-user computing support, oversees hardware deployments, resolves complex technical issues, and supports network connectivity.

This position requires strong technical depth and the capacity to assume limited management responsibilities.