Manufacturing IT Field Technician: End-User & Hardware Pro

Micron Technology, Inc; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time-off

Paid holidays

Job summary

Micron Technology, Inc. is seeking an IT Field Service Technician to support a large-scale manufacturing environment with a focus on reliability and customer-focused service delivery.

You will provide advanced end-user computing support, oversee hardware deployments, resolve complex issues, and serve as a technical escalation point. Responsibilities include incident response, preventive maintenance, and end-user training while collaborating with cross-functional IT teams to ensure regulatory

Qualifications

• 2-4 years of IT field services experience, preferably in manufacturing.
• Strong Windows and macOS support and hardware troubleshooting skills.
• Experience with AV equipment, printing, and basic network config.
• Industry certs such as CompTIA A+, Network+, MCP are a plus.
• Bachelor’s degree in Information Technology or Computer Science or equivalent hands-on enterprise IT experience.

Responsibilities

• Provide advanced technical support for client computing, hardware, software, and network connectivity in a manufacturing environment.
• Lead and oversee computer and hardware deployments, including setup, configuration, testing, and enterprise alignment.
• Respond to and resolve IT incidents, document processes, perform preventive maintenance, and train end-users as needed.
• Partner with cross-functional IT teams to ensure policy and regulatory compliance; act as backup for the IT Field Service Manager.
• Identify and implement IT service delivery improvements and leverage AI tools to drive efficiency.

Skills

Windows OS

macOS

Hardware troubleshooting

Printing solutions

Software installation

Network configuration

Education

Bachelor’s degree in IT or CS

Tools

AV equipment

Asset management

Asset management

Enterprise IT standards

Job description

Micron Technology, Inc. is seeking an IT Field Service Technician to support a large-scale manufacturing environment with a focus on reliability and customer-focused service delivery.

You will provide advanced end-user computing support, oversee hardware deployments, resolve complex issues, and serve as a technical escalation point. Responsibilities include incident response, preventive maintenance, and end-user training while collaborating with cross-functional IT teams to ensure regulatory