Manufacturing EUC Engineer – Onsite IT & Support

Yochana IT Solutions Inc.; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Job summary

Yochana IT Solutions Inc. in Wisconsin is seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility.

You will manage end-user devices, desktop/laptop issues, and collaborate with regional/global IT teams to ensure high availability of business-critical systems. You will work Level 2/3 on-site, handle Windows 10/11, M365, AD/Azure AD, and network troubleshooting, while documenting SOPs and partnering with vendors during

Qualifications

• 5+ years of End User Computing / Desktop Support experience.
• Strong knowledge of Windows 10/11 administration.
• Microsoft 365 Administration.
• Active Directory and Azure AD.
• Hardware troubleshooting (Dell/HP laptops & desktops).
• Printer and peripheral support.
• Experience with ServiceNow or similar ITSM tools.
• Excellent customer service and communication skills.

Responsibilities

• Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi‑Fi.
• Support Cisco networking equipment and coordinate with network teams.
• Manage IT assets, device deployments, and hardware replacements.
• Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
• Work with ServiceNow for incident, request, and change management.
• Perform root cause analysis and ensure timely resolution of incidents.
• Coordinate with vendors and infrastructure teams during outages and planned maintenance.
• Participate in on‑call support and emergency response when required.
• Maintain documentation, SOPs, and knowledge articles.

Skills

End User Computing

Windows 10/11

Microsoft 365

Active Directory

Hardware troubleshooting

Printer support

ITSM tools

Customer service

Education

Bachelor's Degree in Computer Science / Information Technology

CCNA certification

Microsoft Certifications

Tools

ServiceNow

SCCM/MECM

PowerShell scripting

Job description

Yochana IT Solutions Inc. in Wisconsin is seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility.

You will manage end-user devices, desktop/laptop issues, and collaborate with regional/global IT teams to ensure high availability of business-critical systems. You will work Level 2/3 on-site, handle Windows 10/11, M365, AD/Azure AD, and network troubleshooting, while documenting SOPs and partnering with vendors during