EUC Desktop Support Specialist (IMACD)

Yochana IT Solutions Inc.; Battle Creek (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Yochana IT Solutions Inc. is seeking an IT Technician to support end users across desktops, laptops, tablets, phones, and printers. You will perform imaging, IMACD tasks, and remote support to ensure seamless operations in a customer environment.

The role requires after-hours on-call coverage, travel to nearby sites, and work on-site daily with no work-from-home arrangement. Strong AD, SCCM, and ServiceNow skills are essential.

Qualifications

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity.
• Travel to the Near By Site in case of a need (Mileage will be taken care).
• Work from Office on Daily (No WFH)
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

Responsibilities

• Troubleshoot and resolve End users IT issues in their PCs, Mobile phones, Printers and Other IT Devices in user’s environment.
• Coordinate, plan, and schedule IMACDs with all affected IT functions to minimize impact on users.
• Provide or oversee all installations, moves, adds and changes for EUC Equipment at customer sites.
• Schedule and dispatch technicians and third party vendors for IMAC locations.
• Ensure high-quality execution of IMACs to meet service levels and minimize business disturbance.

Skills

On-Call support

Imaging

SCCM

Active Directory

GPO

Remote desktop

Printer support

ServiceNow

Tools

Windows OS

Mac OS

Office 365

Ghost

SCCM

AD

Job description

Yochana IT Solutions Inc. is seeking an IT Technician to support end users across desktops, laptops, tablets, phones, and printers. You will perform imaging, IMACD tasks, and remote support to ensure seamless operations in a customer environment.

The role requires after-hours on-call coverage, travel to nearby sites, and work on-site daily with no work-from-home arrangement. Strong AD, SCCM, and ServiceNow skills are essential.