EUC Engineer – Onsite Manufacturing IT Support

Yochana IT Solutions Inc.; Stevens Point (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Yochana IT Solutions Inc. is seeking an experienced End User Computing (EUC) Engineer to provide on-site IT support for our Stevens Point manufacturing facility.

You will handle desktop/laptop management, software/hardware troubleshooting, and coordinate with regional/global IT teams to ensure high availability of critical systems. Key tasks include Level 2/3 on-site support, Windows configuration, M365/AD/Azure AD, Exchange Online, and network fault isolation.

Qualifications

• Minimum 5+ years in End User Computing/Desktop Support.
• Experience with Windows 10/11 administration and Microsoft 365.
• Active Directory and Azure AD proficiency.
• Strong hardware troubleshooting for Dell/HP devices.
• Experience with ServiceNow or similar ITSM tools.

Responsibilities

• Provide Level 2/3 onsite IT support for end-user devices, printers, scanners, and peripherals.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
• Perform network troubleshooting including switches, VLANs, DHCP, DNS, and Wi‑Fi.
• Coordinate with network teams and vendors during outages and maintenance.
• Manage IT assets, device deployments, and hardware replacements.
• Participate in on-call support and incident management using ServiceNow.
• Maintain documentation, SOPs and knowledge articles.

Skills

End User Computing

Desktop Support

Windows 10/11 administration

Microsoft 365

Active Directory / Azure AD

Hardware troubleshooting

Printer/Peripheral support

ServiceNow (ITSM)

Customer service & communication

Education

Bachelor's Degree in CS/IT or related

CCNA certification

Microsoft certifications

Job description

Yochana IT Solutions Inc. is seeking an experienced End User Computing (EUC) Engineer to provide on-site IT support for our Stevens Point manufacturing facility.

You will handle desktop/laptop management, software/hardware troubleshooting, and coordinate with regional/global IT teams to ensure high availability of critical systems. Key tasks include Level 2/3 on-site support, Windows configuration, M365/AD/Azure AD, Exchange Online, and network fault isolation.